4dsweep Privacy Policy

1. Introduction

Welcome to 4dsweep. This Privacy Policy ("Policy") describes how 4dsweep ("we", "us", "our") collects, uses, discloses, and safeguards personal information obtained from users ("you", "your") who access or use the 4dsweep website, mobile applications, and related services (collectively, the "Platform").

By registering an account, depositing funds, or otherwise using the 4dsweep Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform immediately.

4dsweep is committed to complying with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia. We treat the protection of your personal data as a fundamental obligation and design our systems and processes accordingly.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name, date of birth, and Malaysian NRIC or passport number (for identity verification and age checks)
• Email address and mobile phone number
• Residential address (including city, state, and postcode within Malaysia)
• Username and account credentials
• Bank account details, e-wallet identifiers (e.g. Touch n Go eWallet account reference, Boost wallet ID), and payment method preferences
• Customer support communications and feedback submitted to 4dsweep

2.2 Information Collected Automatically

• Device information: device type, operating system version, unique device identifiers, and mobile network information
• Log data: IP address, browser type, pages visited, referring URLs, and session timestamps
• Location data: general geolocation inferred from your IP address (we do not collect precise GPS coordinates without explicit consent)
• Gameplay and transaction data: game history, bet amounts in Malaysian Ringgit (MYR), deposit and withdrawal records, and promotional activity
• Cookie and tracking data as described in Section 5 below

2.3 Information from Third Parties

• Identity verification data from third-party Know Your Customer (KYC) service providers
• Fraud and risk-scoring signals from payment processors and anti-money laundering (AML) screening partners
• Publicly available information used for compliance and regulatory purposes

3. How We Use Your Information

4dsweep uses the personal information we collect for the following purposes:

• Account Management: To create, verify, and maintain your 4dsweep account, including age and identity verification to ensure compliance with the 21+ restriction.
• Service Delivery: To process deposits (including Touch n Go eWallet, GrabPay, Maybank, CIMB, Public Bank, RHB, and FPX transactions), withdrawals, bets, and game participation.
• Customer Support: To respond to enquiries, resolve disputes, and provide 24/7 live chat assistance in your preferred language.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other illegal activities on the 4dsweep Platform.
• Regulatory Compliance: To satisfy our obligations under applicable laws, including anti-money laundering (AML) regulations, PDPA requirements, and responsible gambling mandates.
• Personalisation: To customise your experience on 4dsweep, such as recommending games relevant to your preferences or tailoring promotions to your play history.
• Marketing Communications: To send you promotional offers, bonus updates, and news about 4dsweep — subject to your communication preferences and applicable opt-out rights.
• Analytics and Improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality and performance of the 4dsweep Platform.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and 4dsweep (i.e., to provide the services you registered for).
• Legal Obligation: Processing is required to comply with applicable law, including AML, KYC, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for 4dsweep's legitimate business interests, such as preventing fraud and securing the Platform, provided such interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

4dsweep uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform. These tools help us:

• Keep you logged in securely across sessions
• Remember your language and display preferences
• Measure the performance of our pages and features
• Attribute your registration to the correct marketing channel (for internal analytics only)

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences and customise your 4dsweep experience.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve it.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the 4dsweep Platform.

6. Sharing of Information

4dsweep does not sell, rent, or trade your personal information to third-party advertisers or marketers. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors (e.g., payment processors, KYC providers, cloud hosting partners, customer support platforms) who process data on our behalf under strict data processing agreements.
• Group Companies: Data may be shared within the 4dsweep group of companies for operational and compliance purposes.
• Regulatory and Law Enforcement Bodies: We may disclose your information where required by Malaysian law, court order, or a request from a competent regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
• With Your Consent: We may share your data for any other purpose with your prior explicit consent.

7. Data Retention

4dsweep retains your personal information for as long as your account remains active or as necessary to provide our services. We may also retain certain data after account closure to satisfy legal obligations, resolve disputes, enforce agreements, or fulfil regulatory retention requirements (e.g., AML record-keeping mandates that typically require retention for a minimum of five years after the end of a business relationship).

When personal data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data retention schedule.

8. Security Measures

The security of your personal data is important to us. 4dsweep implements the following safeguards:

• TLS/SSL encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication options for account access
• Regular penetration testing and vulnerability assessments
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis
• PCI-DSS compliant payment processing for all MYR transactions through recognised payment gateways

Despite our best efforts, no transmission over the internet or electronic storage method is completely secure. We encourage you to use a strong, unique password for your 4dsweep account and to enable two-factor authentication where available.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 4dsweep:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all verified requests within 30 days. There is no fee to submit a request unless it is manifestly unfounded or excessive.

10. Children and Age Restriction

The 4dsweep Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. As part of our registration and KYC process, all users are required to submit proof of identity and date of birth to verify their age.

If we become aware that a person under 21 has provided us with personal data or has registered an account, we will promptly suspend that account, delete the associated personal data, and refund any deposits in accordance with our policies. Parents and guardians who believe their child has accessed 4dsweep are encouraged to contact us immediately at the email address provided in Section 12.

11. Changes to This Policy

4dsweep reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending a notification to the email address registered with your 4dsweep account.

Your continued use of the 4dsweep Platform after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 4dsweep handles your personal data, please contact our Data Protection team:

• Email (plain text — not clickable): [email protected]
• Live Chat: Available 24/7 directly on the 4dsweep Platform
• Response Time: We aim to acknowledge all enquiries within 2 business days and resolve them within 30 days.

You also have the right to lodge a complaint with the relevant data protection authority in Malaysia if you believe your rights under the PDPA have been infringed.